Shipping Policy

CollagenKiss™

Last Updated: October 11, 2026

At CollagenKiss™, we're committed to getting your order to you as quickly and efficiently as possible. Please review our shipping information below before placing your order.

1. Order Processing

All orders are processed within 1–2 business days after payment confirmation.

Business days are Monday through Friday, excluding weekends and public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information, where available.

2. Shipping & Delivery Times

Our estimated shipping time is:

• Processing Time: 1–2 business days

• Shipping Time: 3–10 business days

• Total Estimated Delivery: 4–12 business days from the date of purchase.

Please note that delivery estimates begin after your order has been processed.

Shipping times may vary depending on your location, carrier operations, weather conditions, holidays, or other unforeseen circumstances.

3. Order Tracking

Once your order has shipped, you will receive a confirmation email with your tracking number and tracking instructions, where tracking is available.

Please allow 24–48 hours for tracking information to update after receiving your shipping confirmation.

4. Shipping Delays

While we strive to deliver every order within the estimated timeframe, occasional delays may occur due to circumstances outside our control.

If your order experiences an unexpected delay, please contact our customer support team, and we will gladly assist you.

5. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information is accurate before completing checkout.

If you notice an error in your shipping address, please contact us immediately at collegenkissusa@gmail.com.

We will do our best to accommodate address changes before your order ships. However, we cannot guarantee modifications once an order has entered fulfillment.

6. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, please check your mailbox, surrounding delivery area, and with household members.

If you are still unable to locate your package, contact us so we can assist you in investigating the issue with the shipping carrier.

Your applicable consumer rights remain unaffected.

7. Contact Us

If you have any questions regarding your shipment, delivery status, or order, please reach out to our customer support team.

CollagenKiss™ Customer Support

Email: collegenkissusa@gmail.com

Please include your order number when contacting us so we can assist you as efficiently as possible.

Thank you for choosing CollagenKiss™. We can't wait for you to experience your new nighttime beauty ritual!

© 2026 CollagenKiss™. All Rights Reserved.